Our FAQ section is here to make everything simple and stress-free. Whether you need help booking a course, joining a session, exploring accessibility options, or resolving a user issue, you’ll find clear answers and step-by-step guidance all in one place.
We’ve gathered the most common questions to help you get started quickly and confidently, and if you can’t find what you’re looking for, our support team is always happy to help.
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VIA represents the next step in how learning is offered and experienced, building on everything the WI Learning Hub, and Denman at Home before it, helped make possible.
VIA is a modern, welcoming learning platform designed for real people, real lives and real curiosity. Shaped by years of listening, testing and refining, and informed by thousands of voices across our membership and wider community, VIA brings learning together in a space that feels clear, accessible and easy to use.
Read our full story here Via Learning Hub | Our Story
VIA means 'by way of' or 'through' and that's exactly what it represents. Every learning journey happens VIA us and has been designed to guide, support and connect learners as they explore new ideas, build skills and move towards their goals, whatever stage of life they are at.
We are the first to admit that our previous system was rather clunky, difficult to navigate and not particularly user friendly! That’s why the WI Learning Hub was used as a holding platform whilst we tested our online learning model and researched feedback, with a view to designing and launching a permanent home for our educational offer.
VIA has been designed to be flexible and responsive, offering live sessions, recorded content, and digital learning tools within one cohesive system, thereby allowing us to better meet the diverse needs of our learners, improve usability and efficiency, and create a structure that can grow through new subjects, partnerships, and innovation.
VIA has been designed to be:
VIA marks the beginning of a bold new era for learning, one that’s thoughtful, modern and ready for the future.
VIA was created from the belief that everyone, regardless of age, background, location, or digital confidence, should have the opportunity to shape their own learning journey within a welcoming, accessible, and flexible online environment. Women, men, children, home schoolers, those returning to work, retired or disabled, everyone is welcomed and treated equally at VIA.
Read our full mission story here Via Learning Hub | Our Mission
Visit the News section at the bottom of the homepage and sign up to our weekly newsletter, or follow us via our social media channels in the website footer.
Access your dashboard by selecting 'My Account'. From your dashboard, you can:
View our How to navigate your personalised dashboard step-by-step guide
Yes. Select Accessibility options at the top of the website to switch to a less vivid colour palette if preferred.
Updating this area in your personal dashboard is optional, however sharing your interests helps tailor your experience, showing you more relevant content. Accessibility, lifestyle and values preferences also help us ensure our content is as inclusive and user-friendly as possible.
Yes, live captioning is available during courses. Subtitles can be turned on/off via the 'CC' icon. Please note, occasional errors may occur within the transcript.
Live courses
These take place at a scheduled time, usually on Zoom. We recommend joining the waiting room a couple of minutes early so you’re ready to get started.
Recorded courses
Recordings of previous live sessions that you can watch in your own time. These are available for a limited period after the live event.
Self-paced courses
Learn whenever it suits you. There’s no time limit, so you can dip in and out and complete the course at your own pace.
WI role training courses
Designed specifically for WI members to support you in your WI roles.
Study courses
Premium, in-depth courses that run on a termly basis with limited spaces available.
WI meeting packages
Premium video recordings created especially for WI meetings, which can be purchased and shown at your session.
Browse or search for a course, then select Book now or Add to bag. You can continue booking multiple courses before checking out, or go straight to your bag to complete your booking.
Once logged in, select My Account to access your personalised Dashboard. Your bookings and any additional documents can be found under My Courses and Learning.
If you can’t locate a course under My Courses and Learning in your dashboard, head to Settings and payments, where all previous bookings are listed.
Go to My Account > My Courses and Learning > Upcoming, select your course, then choose View course information. When the session is due to start, select Join Zoom meeting.
You’ll enter the Zoom waiting room. The host will admit you when the course begins.
You can still join a live course that’s already in progress or catch up with the recorded version afterwards. The majority of live courses are recorded, so you'll be able to access the recorded version in your dashboard under 'ready to start' within 24 hours of the live session taking place, without needing to book it again.
If your circumstances change and you are no longer able to attend a live course that you have booked, keep your booking. The majority of live courses are recorded, so you'll be able to access the recorded version in your dashboard under 'ready to start' within 24 hours of the live session taking place, without needing to book it again.
If you booked the live version of a course you don't need to book the recorded version. The majority of live courses are recorded, so you'll be able to access the recorded version in your dashboard under 'ready to start' within 24 hours of the live session taking place, without needing to book it again.
If you didn't book the live version of a course, you can simply visit the recorded course listings and book the recorded version once it's available.
Go to My Account > My Courses and Learning > Ready to start, select your course, then choose View course information. Select Watch meeting recording, enter your details, tick I’m not a robot, then select Register to start watching.
Yes. You can pause and return at any time during the watch-back period. The course will appear in your dashboard under In progress so you can pick up where you left off.
Yes the majority of our recorded courses are available for limited watch back periods. Please reference the main course description of the recorded version to see the expiry date.
Go to My Account > My Courses and Learning > Ready to start, select your course, then choose View course information. Select Go to lesson resource, to get started.
Open your Dashboard, select In progress, and continue from where you last stopped.
If your course includes additional materials, go to My Account > My Courses and Learning > Course documents, choose the relevant course, then select the underlined document name to download it.
View our How to navigate your personalised dashboard step-by-step guide
Select Log in or Sign up in the top right-hand corner of the website header, or during the checkout process of making a booking.
Make sure you select Sign in as a WI member and use your MyWI login details. These are different from the WI Learning Hub login details.
If you're a WI Member but haven't logged into MyWI before, select Forgotten password to set up your MyWI login and continue with your booking.
If the system doesn't appear to recognise you as a WI member, it may mean that you are using an alternative email address to the one saved in your membership profile. Please don’t pay for the course. Email us at VIA@nfwi.org.uk with your:
So we can verify your membership and update your details.
You’ll need to create a new user profile on the VIA platform. You can choose to pay per course or activate a VIA subscription. The first time you log in, you’ll be asked to verify your email address using a 6-digit code.
The first time you log in or checkout on the VIA platform, you’ll be asked to verify your email address by entering a 6-digit code sent to your inbox.
This quick security step helps keep your account safe and ensures your details are correct.
Yes, email us at VIA@nfwi.org.uk with your:
So we can update your details.
WI Supporters can redeem 2 free courses per year. After that, normal fees apply.
Email us at VIA@nfwi.org.uk to let us know which courses you'd like to redeem.
If you’re experiencing problems joining or viewing a course, try the steps below:
Check you’re using the correct link
Make sure you’re accessing the correct course and Zoom link. If you see a message saying “Host is in another meeting”, double-check the course start date and time.
Check your internet connection
Reduce bandwidth use
If your connection is slow, switching off your camera can help reduce the amount of bandwidth being used and close any apps or tabs that are open on your device as they may still be running in the background.
Try a different browser or device
Copy and paste the link into another browser, or try joining from a different device. This can help if the issue is browser-specific.
Check for updates
Make sure your browser or Zoom app is fully up to date. Installing any pending updates often resolves access issues.
Clear your cache and cookies
Clearing your browser’s cache and cookies can remove temporary glitches that may be affecting playback.
Email us at VIA@nfwi.org.uk with a description of yourself, your teaching experience, course ideas, structure, and links to your website and social media profiles.
Due to high interest, we’ll contact you if a suitable opportunity arises.
Please visit our step-by-step guides to walk you through some of the most common user journeys. You can also use our chatbot in the bottom right of the screen to help answer your question.
If you still require assistance, please contact us by email at VIA@nfwi.org.uk
